A booking can be cancelled by the user through the AIM Cars mobile app/WhatsApp chatbot or website. Alternatively, the user may also contact the customer care and request for cancellation.
In case of cancellations prior to 24 hours of pickup time, user will be charged 5% of the total transaction amount subject to a maximum of Rs.2000. The refund will be credited to the user's account in 7-9 working days.
For cancellations made within 24 hours of pickup time, user will be charged 15% of the transaction amount subject to a maximum of Rs.2000. The refund will be credited to the user's account in 7-9 working days.
In case a user fails to show up for his reservation or cancels the ride 2 hours before the pickup time, the booking shall be treated as a No Show and only the security deposit shall be reimbursed.
In case a ride is cancelled due to inability to produce a valid license during ride pickup, 15% deductions will be applicable.
If a user with blocked license makes a booking, the ride would be cancelled with 5% deductions.
Any coupon code, applicable once per user, applied to this cancelled booking shall be treated as utilized and shall not be reactivated.
If a user wishes to cancel his/her booking for COVID19 Safety Precautions, they will be entitled to full refund. To cancel your booking for this reason, please contact our customer support via email support@aimcars.com or call 9515133117 (Refund will not be done to your payment gateway of AIM Cars.
