FAQs OF AIM CARS

AIM CARS is a self- drive car rental service that provides you with all the privacy, DELIGHT AND SAFE DESTINATION concept with RSS and convenience of your own car, without the hassles of owning and maintaining one. We drop and pick-up cars from your doorstep, so that you can spend time on the more important thing - your drive! The doorstep drop and pick-up of cars is our standard way of serving you, and is available throughout the areas served by us.

To avail AIM CARS services, you must be at least 21 years old, and your driving license for "Light Motor Vehicles" must be at least 1 year old (at the time of starting the trip). Driving license printed on A4 sheet of paper (original or otherwise), driving license on Digilocker or M-Parivaahan app and commercial driving licenses will not be accepted.

We are currently serving All over India from Kurnool City, A.P.

This depends on the pricing plan that you select. If you go for the “Unlimited kms” pricing plans (available only without fuel, and only for bookings whose duration is more than 72 hours), there is absolutely no limit to the kilometres that you can drive, and you have complete flexibility of driving the car as much as you want. AIM CARS have other pricing plans "Kilometres limit", which varies based on the plan selected. You can still drive beyond the kilometres limit, but the additional kilometres clocked will attract an additional charge.

All of our cars are equipped with an All India Tourist Permit, so you are free to drive anywhere in the country. All India Tourist Permit means that the car is legally permitted to ply in any state in the country, after paying the inter-state taxes at the state borders. However, we do not permit taking AIM CARS vehicles to

• Whole of Arunachal Pradesh
• Parts of Himachal Pradesh
• Parts of Jammu & Kashmir
• Whole of Manipur
• Whole of Mizoram
• Whole of Nagaland
• Parts of Rajasthan
• Whole of Sikkim (partly in Protected Area and partly in Restricted Area)
• (ix) Parts of Uttarakhand As per instructions issued by the Ministry of Home Affairs on 30.12.2010.

Note: Interstate taxes at the state borders are to be paid and borne by the customer. Our cars are equipped with Fast tag devices for your convenience. The toll charges incurred during your trip will be billed to you in your invoice.

Yes. Presently you have to bring the car to the same location. But you can choose different delivery and pickup locations within the same city, without any extra cost other than the standard delivery/pickup charges. However, this option needs to be availed while creating of the booking, before it is confirmed. You may also modify the booking later, however, it will then attract applicable modification charges.

Presently we do not have the one-way trip option. Round trip option is available that indicated while booking AIM CARS on website and Mobile App

For rentals, the minimum booking duration is 10 hours, and the maximum is upto 30 days. Later on, you can extend additional months on monthly basis by paying advance one month rental charges.

No. At present we are giving same rental prices for all days. No peak season. We will notify

We have models across segments such as hatchbacks , sedans & SUVs, automatic, Hybrid, Smart Hybrid cars.

In the event of damages, your liability is limited to a maximum of Rs 10000. You will need to pay Damage Fee equivalent to the repair cost (as estimated by an authorized dealership) and downtime losses, upto a maximum of Rs 10000. This is independent of the nature and terms of the insurance cover that AIM CARS has on the cars. You are liable to pay garage expenses.

Please note that the maximum liability policy is intended to benefit and protect the responsible user. In situations of irresponsible or unsafe or negligent usage, there could be discretionary exceptions to this policy, whereby the user could be liable for all damages irrespective of whether or not AIM CARS is able to claim insurance in such cases. Examples of such situation include, but are not limited to:

• When the User is not in compliance with the laws and/or with terms of the AIM CARS User Agreement
• When the User is found to be under the influence of alcohol/narcotics while driving
• When the User is over-speeding (i.e. above prescribed speed limit of road or 125 Kms/Hr, whichever is lower as amended by central/ state government)
• When the User is in violation of traffic rules or of the Motor Vehicles Act (for example, if the User has not paid the inter-state tax while crossing a state border)
• When the person driving the vehicle at the time of the incident is found to be different than the one who made the booking.
• When the vehicle workshop and/or insurance company deem the damage to be consequential in nature (this will be clearly stated in the accident report). Consequential damage occurs when the User continues driving the vehicle even when it is performing abnormally
• When the number of people in the car at the time of the incident exceed the standard seating capacity of the car
• When the incident happened in a state for which the user had failed to pay the inter-state tax while entering the state.
• When there is misrepresentation of information in the driving license and ID proof details shared by the user
• Where there is clear evidence of extremely rash and negligent driving on the user’s part

In cases where the estimated damage charges exceed the security deposit, we will request the user to pay the same at the time of returning the car. In cases of non-payment, AIM CARS reserves the right of legal action, reporting to credit bureau and reporting to other authorities or persons, irrespective of their direct relevance to the case.

In cases of accident, fare for the unused hours will not be refunded.

AIM CARS typically avoids charging for very minor damages (e.g., minor scratches and dents), and covers the vast majority of damage incidents under the maximum liability policy.

In cases of collision or User failure, towing and impounding charges will be paid by the User. In cases of vehicle failure, towing and impounding charges will be paid by us.

Yes, we are available for 24x7. But for the feasibility of the customers, we are not allowing bookings and taking returned cars between 12 midnight and 6 am.

No. we do not allow pets in cars.

As per the Ministry of Road Transport and Highways directives it has fixed the speed of vehicles on all roads. This speed is different for different categories of vehicles. 120 kmph on expressways, 100 kmph on four-lane or more than 4-lane roads with dividers. Per hour, the maximum speed on the roads of the municipal limits is 70 km. per hour and 70 km on other roads. The hourly speed is fixed. Exceeding it will attract a penalty for over- speeding.

Booking with us is quick and easy. You can make a booking through our app (android), website or by giving us a call at +91-9515133117 or 9642533117. Just select Kurnool city, date and time of your trip, key in your location and choose the type of car you want. Then enter your payment details, Pay booking confirmation, and make the entire trip payment as estimated payment and you are ready to go.

You can modify or cancel your booking through either our app, website or by calling us. Our ability to modify/cancel the booking and the relevant charges depend upon your time of informing us and availability of cars. Please refer to our Fee policy for more details on the allowable modifications and applicable charges.

We understand that sometimes there can be last-minute changes in your plans, and we will try our best to accommodate them. But in situations where it can cause trouble to the next user (ie, the person whose booking starts after your ends), we cannot allow late returns. Please refer to our Fee policy for more details on late fees and extension charges

In case of shortening, we can try arranging an earlier pickup of the car, if you inform us at least 3 hours before your preferred pick-up time. However, no charges or refunds will be applicable on the base fare for the original trip.

Our prices include the rental charge, insurance and GST. You have the option of “with fuel” and “without fuel” pricing. In “with fuel” pricing, prices include fuel. In “without fuel” pricing, prices exclude fuel. Chauffeur also providing.

Our prices do not include tolls, inter-state taxes and parking. No hidden charges!

• For “with fuel” pricing: Prices include fuel. If you need to refuel during your journey, we will reimburse the cost. Just show the fuel bills to our delivery executive at the time of returning the car, and allow him to take a photograph of them. Please do NOT hand-over the original bill to the delivery executive, we will not be responsible for loss of bills handed over to the delivery executive. Please note that:
  1. Fuel bills need to be shown to our delivery executive at the time of return, we will NOT be able to reimburse fuel bills shared with us later.
  2. The fuel expense needs to reconcile reasonably with the distance travelled.
  3. The fuel expense needs to reconcile reasonably with the standard fuel efficiency of the car. For the purpose of this reconciliation and for the benefit of the user, we assume a lower mileage than what is defined by ARAI (Automotive Research Association of India).
  4. The date on the fuel bill should fall within the booking period.
  5. Hand-written fuel bills will be considered invalid.
• For “without fuel” pricing: Prices exclude fuel. In case you are returning the car at a lower fuel level than what was received, we will charge a flat Rs 500 refuelling service charge + actual fuel cost to get the tank to the same level as what was received.

At present, no we do not have.

A person who is having an International DL, can definitely create a booking with AIM CARS under the condition that He/She must have an IDP (International Driving Permit) along with International DL and passport.

We accept payments by credit cards, debit cards, net-banking, UPI and popular wallets. Payments need to be made in advance through our website or mobile app.

• For “with fuel” pricing: If you need to refuel during your journey, we will reimburse the cost. Just show the fuel bills to our delivery executive at the time of returning the car, and allow him to take a photograph of them. Please do NOT hand-over the original bill to the delivery executive, we will not be responsible for loss of bills handed over to the delivery executive. Please note that:
  1. Fuel bills need to be shown to our delivery executive at the time of return, we will NOT be able to reimburse fuel bills shared with us later.
  2. The fuel expense needs to reconcile reasonably with the distance travelled.
  3. The fuel expense needs to reconcile reasonably with the standard fuel efficiency of the car. For the purpose of this reconciliation and for the benefit of the user, we assume a lower mileage than what is defined by ARAI (Automotive Research Association of India).
  4. The date on the fuel bill should fall within the booking period.
  5. Hand-written fuel bills will be considered invalid.
• For “without fuel” pricing: We give you a minum/maximum/full tank of fuel, and we need the same back from you. Hence there is no need for any fuel reimbursements. In the rare instances where we give you less-than fuel, and you return us more fuel than what you got from us, we will reimburse the difference.

These expenses depend on your usage, hence you need to pay for them.

Our cars are equipped with Fast tag devices for your convenience. The toll charges incurred during your trip will be billed to you in your invoice. Portal bill will be sent to you for clarifications/queries.

Yes.

All refunds are typically made within 07 days of completing the bookings. However, in some cases, there might be some procedural delays from the banks. Please do let us know in case your refund has not been credited to your account within 07 days and we will make sure we do everything we can to expedite it.

Upload your original driving licence, Adhar, Job/business IDs in the website or Mobile App, we will go through CRM. These documents will be verified for validity. In case these documents are unavailable/invalid/unverifiable, your booking will be subject to cancellation. AIM CARS decision in this matter will be final and binding.

We do send booking slip with payments done by you to your mail address. Dispatch slip will be sent along with other details. Our delivery executive will deliver the car to your doorstep. Before he hands- over the car to you, he will share with you a pre-filled checklist that summarises the car’s condition at that time. Please confirm the details in the checklist, sign it and you are good to go. In case any information in the checklist is not correct, please notify the delivery executive or call us.

In such cases, please notify us AIM CARS immediately (by calling) and we will guide you through the entire process. We will coordinate with the road-side assistance and insurance. Unless unavoidable, please do not leave the scene of the accident until proper support has arrived. You may be required to file/sign formality documents associated with the accident.

On your return, please check-out from your booking using our app. You also have the option of calling us to notify. Even if you forget to notify us, you will be charged only till the actual end time of your booking.

Each State has different procedures and regulations. Most States will require a commercially registered vehicle to stop at the border RTO station to pay the relevant tolls/taxes. All AIM CARS cars are equipped with original copies of the RC Card, Insurance Note, Self-Drive License, and the All India Permit, which will help you get through this conveniently. For many states, the state entry tax can be paid online as well.

Prices vary depending on State and vehicle type (larger vehicles have higher tolls/taxes).

This should not occur since all of AIM CARS vehicles are equipped with all the necessary documents. In the event that an incident arises, please give us a call, and we will do our best to help you get back to driving

Well, we will do our best to help you find your belongings if you inform us soon enough. But as you can imagine, we cannot guarantee it since finding it back is not fully in our control. So, please check the car thoroughly before handing it back to us.